What is your mailing address?
What is your Federal Tax ID Number?
What is your fax number?
What methods of payment do you accept?
Is your site secure?
How is my order shipped?
Do you ship internationally?
Do you give away free samples?
What is your preview policy?
Do you sell gift certificates?
What are your hours?
What is your return policy?
Still have questions?
Carlex, Inc.
PO Box 81786
Rochester, MI 48308-1786
Our EIN is 38-3266186
248-852-7142
We accept all major credit cards: Visa, Mastercard, Discover, American Express. We also accept check, money order and purchase orders. Orders must be prepaid if they are shipping to your home address. Orders must be placed on a purchase order or billed to you if they are shipping to a school address. Our terms are Net 30.
Every purchase made at carlexonline.com is guaranteed safe and secure. We use the latest encryption technology and have an updated security certificate. If you are not comfortable ordering online, you can fax in, mail in or call in your order.
We ship fast! 95% of our orders leave the warehouse the same day they are received. Please allow 2-10 days for UPS transit. We ship all orders by UPS ground. Shipping charges are as follows:
Up to $25.00 shipping is $4.95
$25.01-$75.00 shipping is $5.95
$50.01-$75.00 shipping is $7.25
$75.00-$100.00 shipping is $8.95
Over $100.01 shipping is 10%of merchandise total
Alaska and Hawaii shipping is 12% of merchandise total
No, we only ship to the United States.
We do not give away free samples of any of our products. We do, however, have a lenient preview and return policy. You may order any item(s) from our catalog and review them for 30 days. If we ship the items to your home, you must prepay by check, money order, or credit card. If you ship the items to your school we can invoice you on Net 30 terms and you have 30 days to pay the invoice. If the items will not work for you, return them to us and we will issue you a credit. If you are pleased with the items, keep them and pay the invoice.
You may order any item(s) from our catalog and review them for 30 days. If we ship the items to your home, you must prepay by check, money order, or credit card. If you ship the items to your school we can invoice you on Net 30 terms and you have 30 days to pay the invoice. If the items will not work for you, return them to us and we will issue you a credit. If you are pleased with the items, keep them and pay the invoice.
Gift certificates are available in any denomination. We can send them directly to the recipient along with a copy of our current catalog or we can mail them to you so that you may give the gift certificate in person. Please call us at 1-800-526-3768 to purchase a gift certificate.
Our hours are Monday through Friday 8AM to 7PMEST and Saturday 10AM to 2PM EST.
Items must be returned in clean, salable, unused condition. However, it is acceptable to preview any videos, DVDs, or music when you receive the item. Send the items that you would like to return to us in a box that can hold up in shipment. Include a copy of the invoice and description of the reason for the return with the items that you are returning. Ship the returns via UPS or USPS insured mail to:
1545 W. Hamlin Rd.
Rochester Hills, MI 48309
Please keep all receipts as confirmation of shipment.
If you didn’t find the answer to your question on this page, please send an e-mail to carlexonline@earthlink.net and we will respond to you personally.
